MS, Business Intelligence
Full Sail University
Business operations, enterprise data management, process modelling and analysis, data visualisation and creative reporting.
Resume
Heriberto Javier Lugo
Software engineering leader in San Tan Valley, Arizona. I lead the engineers who build web platforms and own the delivery process behind them, plus the CMS migrations, content strategy, and reporting that keep those platforms honest.
Profile
Two decades across IT and software delivery, with deep work in Agile team leadership, web and CMS platforms, ITIL service management, and business intelligence.
I lead cross-functional engineering teams, own the delivery process behind web platforms, and run the large-scale migrations that move content between them. I hold a Bachelor's in Media Communications and a Master's in Business Intelligence from Full Sail University. That combination means I can lead the build, shape what sits on top of it, and then show the numbers that say whether it worked.
Core competencies
- Cross-functional engineering team leadership
- Agile project management and ITIL service management
- Web development and design (HTML5, CSS, JavaScript, XML)
- CMS platforms — SharePoint, WordPress, and LMS environments
- Large-scale content migration and digital asset management
- Web content strategy and SEO
- User experience design and testing
- Data analytics and business intelligence (Power BI, Tableau)
Experience
Where I've worked
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Senior Analyst
Lumar Technologies Group, Inc. — San Tan Valley, AZOperate a technology consulting firm providing IT services, business intelligence solutions, and digital transformation support to non-profit organizations and small businesses.
- Delivered IT infrastructure solutions spanning Windows and Linux server administration, network design, and workstation support.
- Designed and developed web applications, branding materials, and social media strategies for 10+ client organizations.
- Implemented business intelligence solutions including data modeling, visualization dashboards, and big data analytics.
- Provided software implementation services across PC and Mac environments.
- Managed network infrastructure projects covering routers, managed switches, printers, and internet connectivity.
- Consulted on digital transformation strategies for non-profits and maintained client relationships spanning 20+ years.
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Senior Software Engineering Manager
K16 Solutions — San Tan Valley, AZLead a cross-functional engineering team responsible for Scaffold Migration, K16 Solutions’ flagship LMS migration platform serving 100+ higher education and K-12 institutions across North America.
- Manage and mentor software engineers, QA specialists, and migration administrators delivering enterprise-grade EdTech solutions.
- Oversee the full software development lifecycle, from requirements gathering through deployment and post-launch support.
- Drive architectural decisions for scalable migration pipelines supporting 9+ LMS platforms.
- Implement Scrum and Kanban to improve sprint velocity and reduce delivery timelines.
- Collaborate with Product, Sales, and Client Success to translate institutional requirements into technical specifications.
- Champion CI/CD practices using Azure DevOps and establish engineering KPIs and quality metrics to ensure 99%+ migration accuracy.
- Lead hiring, onboarding, and professional development for the engineering organization.
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LMS Migration Manager
K16 Solutions — Orlando, FLManaged a specialized team of LMS subject matter experts delivering automated course content migrations for higher education and K-12 institutions using Scaffold Migration.
- Led 50+ successful LMS migration projects with a 100% on-time delivery rate.
- Managed the end-to-end migration lifecycle: client onboarding, requirements gathering, content mapping, execution, QA validation, and project closeout.
- Served as the primary technical liaison between institutional clients and the development team.
- Developed migration best practices and standard operating procedures adopted company-wide.
- Trained clients on Blackboard Original and Ultra, Canvas, D2L Brightspace, Moodle, OpenLMS, Sakai, Kaltura, and Panopto.
- Reduced migration exception rates through pre-migration content audits and built client relationships resulting in repeat engagements and referrals.
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LMS Migration Administrator
K16 Solutions — Orlando, FLServed as an LMS subject matter expert providing hands-on technical support for automated course content migration services.
- Executed 30+ course migrations across multiple LMS platforms with zero critical data loss incidents.
- Conducted pre-migration content audits to identify compatibility issues and develop remediation plans.
- Provided direct client support from initial onboarding through final content validation.
- Collaborated with developers to troubleshoot migration exceptions and improve the platform.
- Documented migration workflows and created client-facing knowledge base articles.
- Promoted to LMS Migration Manager within the same year based on performance and client feedback.
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Application Analyst (Course Services)
Florida Virtual School — Orlando, FLLed course services operations, managing four associate web developers and overseeing the technical lifecycle of 900+ online courses serving thousands of students statewide.
- Implemented version control across 900+ courses and established SDLC best practices that became the organizational standard.
- Improved incident time-to-resolution by 35% through ITIL process optimization and SLA management.
- Achieved a 95% completion rate on Priority 1 SLA tickets, exceeding departmental targets.
- Created training programs and standard operating procedures for internal teams and external clients.
- Served as platform analyst for Azure DevOps, driving adoption of continuous integration practices.
- Designed KPI dashboards to track team performance and course quality.
- Managed external client relationships and provided technical consultation on e-courseware development and migration.
- Led new e-courseware creation, maintained live course content, and championed version control across departments.
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Application Technician (Course Services)
Florida Virtual School — Orlando, FLProvided full-stack web development and technical support for 150+ online courses, ensuring platform integrity and optimal student learning experiences.
- Maintained and enhanced 150+ courses, ensuring 99%+ uptime and content accuracy.
- Designed custom JavaScript functions and implemented jQuery tools to improve interactivity and user experience.
- Built an in-house database application that reduced ticket handling time by 20%.
- Developed and maintained .NET applications to improve departmental workflows.
- Worked with HTML5, CSS, Flash, and multimedia content to create engaging educational experiences.
- Promoted to Application Analyst based on technical excellence and process improvement contributions.
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Technical Support Specialist
Ellucian — Maitland, FLProvided enterprise-level technical support for higher education software solutions serving colleges and universities across North America.
- Delivered Tier 2 support for higher education ERP and student information system platforms.
- Diagnosed and resolved complex software issues while maintaining high customer satisfaction scores.
- Documented technical solutions and contributed to the internal knowledge base.
- Collaborated with engineering teams to escalate and track critical bugs through resolution.
- Developed a deep understanding of higher education technology ecosystems and institutional workflows.
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General Manager
Computer Place Repairs — Orlando, FLManaged all operations for a technology services company specializing in the housing management industry, overseeing application development, business analysis, and IT support.
- Led application development and customization for housing management software.
- Managed project lifecycles from requirements gathering through deployment and training.
- Designed network infrastructure solutions for commercial clients.
- Provided Apple and PC hardware maintenance, repair, and installation.
- Processed warranty claims with 98%+ accuracy.
- Built strong client relationships and supervised technical staff, with responsibility for daily operations and profit and loss.
Education
Academic background
BS, Media Communications
Full Sail University
Written and visual communication, content creation, digital audio and video production, and transmedia storytelling.
AS, Computer Science
Instituto de Banca y Comercio
Web and application development using HTML, C#, C++, and Java.
Capabilities
Skills & tools
Leadership, process & delivery
Web development & design
Content management & SEO
Data & business intelligence
Design tools
Certifications
ITIL® Foundation Certificate in IT Service Management, effective 10 June 2016.
Community & interests
Volunteer work with non-profits benefiting veterans and survivors of domestic violence, plus advocacy for animal rescue and adoption in Puerto Rico.
Looking for someone who can lead the team and ship the platform?
I'm happy to talk through a role, a contract, or a specific problem you're trying to get unstuck.