Heriberto Javier Lugo

Software Engineering & Business Intelligence Leader

Lead software engineering, web platform, and business intelligence work for organisations that need practical technical direction, stronger digital operations, and clearer decision-making from their data.

• Direct web development, CMS strategy, content operations, UX improvements, SEO, and platform maintenance.
• Build business intelligence reporting and analytics workflows that connect operational data to leadership decisions.
• Translate business needs into sustainable technical solutions across websites, content systems, and reporting tools.

Senior Manager, Software Engineering

Lead software engineers and LMS migration administrators building and maintaining web platforms for higher education institutions, with direct ownership of web content development and the standards those platforms are held to.

• Directed web content development projects against web best practices and SEO standards.
• Drove a 30% increase in team productivity through Agile methodologies.
• Spearheaded CMS content migration efforts, providing technical oversight and improving user experience across platforms.
• Partner closely with stakeholders to improve web functionality and user engagement.

Migration Services Manager

Managed migration of web content and LMS data, optimising workflows to streamline content updates while protecting data integrity.

• Developed and maintained web-based solutions improving access to content across multiple platforms.
• Improved site structure and content accessibility through responsive design principles.

Application Analyst Team Lead

Led the team responsible for web development and CMS management, covering content updates, UX improvements, and SEO best practice alongside e-courseware creation, migration, and live support. Platform analyst for Azure DevOps and the organisation's version control subject matter expert.

• Migrated 900+ courses into a web-based LMS environment and brought them under version control.
• Led deployment of ITIL-based content management strategies, improving incident resolution time by 35%.
• Reached a 95% completion rate against P1 SLA, tracked through KPI reporting I designed.
• Introduced SDLC best practices, training, and SOP documentation.
• Supervised four associate web developers.

Application Technician

Technical support across varied environments with 20 assigned clients.

• Decreased departmental kickbacks by 20%.
• Increased productivity by 30%.

General Manager

Supported and designed applications for the housing management industry alongside network design, computer repair, and Apple maintenance and installation. Covered application development, business analysis, project management, and warranty claims processing.